These policies help ensure a clear, fair, and successful training experience for every client and dog.
Payment is due in full at the time of booking your first session, unless otherwise stated. All training packages, single sessions, consultations, and assessments are final sale and non-refundable. This allows us to reserve dedicated time for you and your dog and prepare for each session with care.
Training packages must be completed within the stated timeframe, beginning from the date of the first session. Any sessions not used within that timeframe will expire and are not eligible for extension or refund. If you need to reschedule, please provide at least 24 hours’ notice. Late cancellations or no-shows will result in the session being forfeited.
Successful training depends on consistency and teamwork. Clients are responsible for practicing between sessions, following all training and safety instructions, maintaining a safe training environment, and ensuring that household members support the agreed training plan.
Outdoor sessions may be rescheduled due to extreme weather at the trainer’s discretion. If the trainer needs to cancel due to illness or an emergency, the session will be rescheduled at no additional cost. Client illness or emergency rescheduling will follow the standard cancellation policy unless otherwise discussed with the trainer.
Training sessions may be video recorded to help track progress, support education, and create promotional content for social media. Your privacy is important to us. Please let us know at any time if you would like to withdraw media consent, and we will honor your request moving forward.